Moji Terms of Service

Effective date: 3 September 2026

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms govern the rights, obligations and responsibilities between w3company co.,ltd. ("the Company") and members in relation to the social discovery service "Moji" ("the Service").

Article 2 (Definitions)

1. "Service" means the Moji mobile application, website and all related services operated by the Company.
2. "Member" means a person who has agreed to these Terms and entered into a service agreement with the Company.
3. "Member Content" means photographs, video, audio, text, profile information and any other material a member uploads to or transmits through the Service.
4. "Paid Service" means subscriptions, items and other goods the Company provides for a fee.
5. "AI Feature" means a function by which the Company analyses member data by automated means to provide recommendations, translation or safety checks.
6. "Face Verification" means the procedure of comparing a live-captured image of a member's face against the profile photograph they have registered, in order to confirm identity and liveness.

Article 3 (Publication and amendment of these Terms)

1. The Company posts these Terms where members can readily see them.
2. The Company may amend these Terms within the limits of applicable law, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, the Network Act, the Personal Information Protection Act and the Location Information Act of the Republic of Korea.
3. When amending these Terms, the Company states the amended content, the effective date and the reason, and gives notice from 7 days before the effective date. An individual notice is also given by in-app message. The Company may not hold a member's email address and therefore does not give notice by email.
4. Where the Company has clearly stated that failure to object by the effective date will be treated as agreement, and a member does not object, the member is deemed to have agreed.
5. A member may refuse an amendment and terminate the agreement before the effective date. The Company will not disadvantage a member for doing so, and unused Paid Services are refunded under Article 30.
6. Where an amendment to Article 33 (Limitation of liability) or Article 35 (Governing law and jurisdiction) is unfavourable to members, the Company does not rely on deemed agreement and instead obtains the member's express consent.

Article 4 (Interpretation)

1. Matters not provided for here are governed by applicable law and commercial practice.
2. The Company may adopt separate policies or guidelines for individual features. Where they conflict with these Terms, they prevail; where they are less favourable to members than these Terms, these Terms prevail.
3. Where the law of a member's country of habitual residence contains mandatory provisions more favourable to that member, those provisions prevail over these Terms to that extent.

Chapter 2. The Service Agreement

Article 5 (Formation)

1. The agreement is formed when a person agrees to these Terms, applies through the Company's procedure, and the Company accepts.
2. The Company may refuse or later terminate an application where the applicant does not meet Article 6; has misappropriated another person's identity, photograph or credentials; applies in order to evade an enforcement measure; provides false or incomplete information; or where it is clear that the applicant would breach the law or endanger other members.

Article 6 (Eligibility and age)

1. The Service is available only to individuals aged 18 or over. Persons under 18 are prohibited from registering or using the Service.
2. Members must state their date of birth truthfully.
3. Where there is reasonable ground to believe a member is under 18, the Company may require Face Verification or another age check. If the member does not comply, or the check shows the member is under 18, the Company suspends the account or terminates the agreement.
4. On confirming an account belongs to a person under 18, the Company immediately stops the account and deletes the personal data collected from it without delay, retaining only the minimum identifier needed to prevent re-registration.
5. Accounts suspected of belonging to a person under 18 may be reported in-app or to [email protected].

Article 6-2 (Paid purchases by minors in the Republic of Korea)

1. Article 4 of the Korean Civil Act sets the age of majority at 19. A member resident in the Republic of Korea who is under 19 may therefore register and use the Service, but must obtain the consent of a legal representative before purchasing a paid service.
2. Where a paid purchase is made without that consent, the member or the legal representative may rescind the purchase under the Civil Act, and the Company will process the refund through the payment processor's procedure.
3. This does not apply where the member has used fraudulent means to induce the Company to believe that the member is of full age (Article 17 of the Civil Act).

Article 7 (Accounts)

1. A member may hold only one account.
2. Members must keep their account information accurate and update it without delay when it changes.

Article 8 (Responsibility for the account)

1. Members must manage their own account and credentials and must not allow a third party to use them.
2. Members must notify the Company immediately on becoming aware of unauthorised use.
3. The Company is not liable for loss arising from a failure to give the notice under paragraph 2. This does not apply to loss caused by the Company's intent or negligence.

Article 9 (No transfer of accounts)

Members may not transfer, lend, pledge or sell their account, account status, items or entitlements. The Company may take the measures in Article 24 against an account that does so.

Chapter 3. The Service

Article 10 (Content of the Service)

The Company provides profile registration, recommendations and matching, text and voice messaging, voice and video calls, translation, map-based discovery, Paid Services and related features. Details are posted in the Service. The Company may not provide, or may discontinue, some of these features; what the Company actually provides is as posted in the Service.

Article 11 (Location-based features)

1. Where the member consents, the Company uses location information for map-based discovery and nearby-member recommendations, and also to prevent misuse.
2. The collection, use and provision of location information are governed by Article 11-2, to which the member must consent separately before using these features.
3. A member may withdraw that consent at any time and may continue to use the rest of the Service.

Article 11-2 (Location-based service: detailed terms)

This Article sets out the matters that Articles 18 and 19 of the Location Information Act require to be stated in the terms of service.

1. What the service does. The Company uses personal location data to provide the following. Map view shows members who are currently active on a map, converting a member's location into a value that can be plotted. Nearby recommendations gives priority to members who are close by, calculating the distance between members. Region display shows an approximate area on the profile, converting the location to a city. Misuse prevention detects location spoofing to block fraudulent and duplicate accounts, checking whether a member's reported location matches their actual location.
2. Use and provision. The Company uses personal location data only for the purposes in paragraph 1 and does not provide it to third parties without the member's consent. The Company may entrust the processing of personal location data to overseas providers in order to operate the Service; those providers and their countries are listed in Article 12 of the Moji Privacy Policy. Entrustment is not provision to a third party. The Company does not provide personal location data to advertising providers.
3. Notification on provision to a third party. Where personal location data is provided to a third party designated by the member, the Company notifies the member on each occasion, immediately, of the recipient, the date and time and the purpose. Where the member separately consents, notifications may be aggregated over a period of up to 30 days.
4. What other members see. The Company does not show a member's exact location to other members. It shows a value blurred to a set radius, or converted to a city.
5. Confirmation data on use and provision. The Company retains confirmation data on the use and provision of location data in its location information system for six months or longer. Where necessary to respond to a member report or dispute, to confirm fraudulent use, or to a request for assistance from an investigative authority, the data is retained until that ground ceases to apply. The basis for retention is Article 16(2) of that Act.
6. Retention of personal location data. The Company holds personal location data for the purpose of providing the features in paragraph 1 and destroys it without delay once that purpose is achieved. Location data used for the map view and nearby recommendations is held until the member stops using location-based features or withdraws consent, and is destroyed at that point; the same applies to region information converted to a city. Location data used to prevent misuse is held while the account remains active and is destroyed without delay when the member deletes the account or withdraws consent. Where otherwise necessary to provide location-based features, the data may be held for the minimum period necessary to achieve the purpose of use. Notwithstanding the foregoing, where there is a legitimate ground for retention under other statutes or under that Act, that ground applies. Destruction is carried out by a method that prevents recovery or restoration.
7. Member rights and how to exercise them. A member may withdraw all or part of their consent to the collection, use and provision of personal location data at any time; require the collection, use and provision to be suspended temporarily, which the Company does not refuse and which the member may also do directly by turning off the location permission in the device settings; require access to, or notification of, the confirmation data on the use and provision of their location data; require notification of the reason for and content of any provision of their personal location data to a third party under applicable law; and require correction where that data contains an error. The Company does not refuse these requests without justified cause. Rights may be exercised in the in-app location settings or at [email protected]. Where a member withdraws all or part of their consent, the Company destroys the personal location data and the confirmation data without delay.
8. Children aged 8 or under. The Service is available only to those aged 18 or over, so the Company does not collect the personal location data of children aged 8 or under. Where an account is confirmed to belong to a person under 18, collection of personal location data stops immediately and any personal location data held is destroyed.
9. Damages. Where the Company breaches Articles 15 to 26 of that Act and a member suffers loss, the member may claim damages, and the Company is not relieved of liability unless it proves the absence of intent or negligence.
10. Dispute resolution. Where the Company and a member cannot resolve a location-data dispute by agreement, either may apply to the Personal Information Dispute Mediation Committee under Article 40 of the Personal Information Protection Act. The Company may apply to the Korea Media and Communications Commission for adjudication.
11. Location data manager. WungSeok Choi, Representative Director · [email protected]

Article 12 (AI features)

1. The Company uses automated analysis for: (a) recommending members and ordering how they are displayed; (b) translating messages; and (c) detecting fraudulent accounts, spam, impersonated profiles, and unlawful or harmful content.
2. Based on paragraph 1(c), the Company may issue a warning, remove content, require Face Verification again, restrict a feature, or suspend an account.
3. A permanent account suspension is never confirmed on the basis of an automated determination alone; a member of staff carries out the final review.
4. A member may request an explanation of the basis for a measure under paragraph 2 and may request human re-review. The procedure is set out in Article 26.
5. Automated analysis does not involve a person reading individual conversations. Where a report is received or a detection occurs, staff may review the material to the minimum extent needed to reach a decision.

Article 13 (Face Verification)

1. The Company may require Face Verification in order to prevent fraudulent accounts and profile impersonation.
2. Face Verification is required where a member seeks a verification badge; where an impersonation report is received; where the primary profile photograph is changed; or where a detection under Article 12(1)(c) requires further checking.
3. The handling, retention and destruction of face data are governed by Article 6 of the Moji Privacy Policy, and before collecting face data the Company informs the member of the items collected, the purpose, the retention period and the method of destruction.
4. Face data is used to confirm identity, confirm liveness, prevent fraud, impersonation and re-registration, respond to member reports and disputes, and improve the accuracy of safety functions. Where the Company wishes to use it for any other purpose, it obtains the member's separate consent. The Company does not sell face data to any third party.
5. A member may decline Face Verification. In that case the member cannot obtain a verification badge and, where any of the second to fourth grounds in paragraph 2 arises, use of the Service may be restricted until that ground is resolved.
6. Special provisions for members resident in Illinois, Texas and Washington are set out in the United States section of the Moji Privacy Policy.

Article 14 (Voice and video calls)

1. Calls are transmitted in real time. The Company does not record or store the audio or video content of calls. Only technical records such as call time, duration and connection information are processed, for call quality and safety.
2. Calls are encrypted in transit but end-to-end encryption is not applied.
3. Members must not record a call or capture the screen without the other party's consent.

Article 15 (Prohibited conduct)

Members must not:

1. misappropriate another person's photograph, identity information or name;
2. request money, or solicit investment, remittance or virtual-asset transactions, or otherwise engage in conduct that constitutes or suggests fraud;
3. arrange, solicit or engage in prostitution;
4. create, possess or transmit child sexual abuse material, non-consensual intimate images, or sexual deepfakes;
5. abuse, harass, threaten, stalk or use hateful expressions toward others;
6. access the Service or collect data from it by automated means (robots, crawlers, scrapers) without the Company's prior written consent;
7. reverse engineer, copy or adapt the Service, or attempt to extract its source code;
8. use the Service for commercial advertising, promotion, solicitation or political propaganda;
9. collect, store or disclose another member's personal data without consent;
10. sell, transfer or lend an account, or operate multiple accounts; or
11. otherwise breach applicable law, these Terms or the Community Guidelines.

Article 16 (Advertising)

1. The Company may display advertising in the Service.
2. The processing of personal data for personalised advertising is set out in the Moji Privacy Policy. Members may switch off personalised advertising in the Service settings; advertising itself may still be displayed.

Chapter 4. Content and Rights

Article 17 (Ownership of Member Content)

Copyright and other rights in Member Content remain with the member.

Article 18 (Licence to Member Content)

1. The member grants the Company a worldwide, royalty-free, non-exclusive right to use, store, reproduce, transmit, display, distribute, translate and reformat Member Content in any medium, format or technology now known or later developed, for the following purposes only:
   1. providing, operating, maintaining and improving the Service;
   2. displaying it to other members within the Service;
   3. performing the safety functions in Article 12; and
   4. complying with legal obligations and handling disputes.
2. This licence does not include use for advertising or external promotion. The Company obtains the member's separate consent before using Member Content for advertising or external promotion.
3. The licence includes the right to permit third parties (such as cloud providers) to use the content to the extent necessary to provide the Service. It does not include any other sublicence or assignment. The Company's position under these Terms passes on a merger, division or business transfer.
4. The licence ends when the member deletes the content or terminates the agreement. It survives only to the extent of: (a) material such as conversations with other members that is needed for those members' normal use of the Service; (b) material the Company must retain by law; and (c) statistical data that was already de-identified before deletion.

Article 19 (Face, voice and likeness - special provision)

1. Article 18 does not apply to a member's face data, voice or likeness; this Article applies instead.
2. The Company uses a member's face data and likeness to confirm identity, confirm liveness, prevent fraud, impersonation and re-registration, respond to member reports and disputes, and improve the accuracy of safety functions. The Company does not record or store the audio or video of calls.
3. The Company does not sell a member's face data or likeness to any third party. Where the Company wishes to use them for advertising or external promotion beyond the purposes in paragraph 2, it obtains the member's separate consent. Photographs and videos a member posts to the Service are governed by Article 18.
4. Any use beyond paragraph 2 requires the member's separate consent, which the member may withdraw at any time.

Article 20 (Training of AI models)

1. The Company may pseudonymise member usage records and use them to train AI models in order to improve the Service and the performance of safety features. The basis is Article 28-2 of the Personal Information Protection Act.
2. A member may object to paragraph 1 in the Service settings or at [email protected], and the Company will exclude that member's data from training. This applies regardless of where the member lives.

Article 21 (Company content)

Rights in the Service's software, design, trade marks and other materials belong to the Company. The Company grants members a personal, non-transferable, non-exclusive and revocable right to use the Service under these Terms.

Article 22 (Notice of infringement)

1. A person who claims that their rights have been infringed may notify [email protected], stating the facts and the basis.
2. The Company reviews the notice without delay, takes any necessary action, and informs the notifier of the outcome.
3. The Company also informs the person who posted the material of the action and its reasons; that person may appeal under Article 26.

Chapter 5. Safety and Enforcement

Article 23 (Reporting)

1. Members may report another member's breach through the in-app reporting function.
2. The Company handles reports in order of receipt and severity and informs the reporter of the outcome.
3. The Company maintains an electronic point of contact for notices of illegal content at all times.

Article 24 (Enforcement measures)

1. Where a member breaches these Terms, the Community Guidelines or applicable law, the Company may: (a) issue a warning; (b) remove content or limit its visibility; (c) require Face Verification again; (d) restrict a feature; (e) suspend the account temporarily; or (f) suspend the account permanently and terminate the agreement.
2. The Company decides the type and duration of a measure having regard to the nature and seriousness of the breach, whether it is repeated, and the risk to other members.
3. The Company may apply paragraph 1(e) or (f) immediately without prior notice where the conduct falls under Article 15(2) or (4); where there is an imminent risk to the life, body or property of another member; or where an investigative authority or court so requires.
4. The Company gives the reasons under Article 25 before, or without delay after, taking a measure.

Article 25 (Statement of reasons)

1. When taking a measure under Article 24, the Company informs the member of: (a) the content and scope of the measure; (b) the facts relied on and the provision breached; (c) whether automated means were used; and (d) how and by when the member may appeal.
2. The Company may omit or limit that information where the law prohibits disclosure; where disclosure would prejudice an investigation or proceedings; or where disclosure would endanger another member.

Article 26 (Appeals)

1. A member may appeal a measure under Article 24 within six months of the date of the measure, at [email protected] or through the in-app appeal channel.
2. The Company decides the appeal within 30 days of receipt and informs the member of the outcome and the reasons. Where that is not possible, the Company gives the reason and the expected date.
3. An appeal is never decided by automated means alone; a member of staff reviews it.
4. Where an appeal succeeds, the Company reverses the measure without delay and extends or refunds any Paid Service the member was unable to use.
5. An appeal does not restrict a member's right to bring proceedings or to apply to a dispute resolution body, and is not a precondition for doing so.

Article 27 (Re-registration)

1. Where a member terminates the agreement, re-registration is blocked for 72 hours in order to prevent fraudulent accounts and evasion of enforcement.
2. A person subject to a measure under Article 24(1)(f) may not re-register without the Company's consent.

Chapter 6. Paid Services

Article 28 (Paid Services)

1. The Company may offer subscriptions and items for a fee.
2. A subscription renews automatically on the agreed terms unless the member cancels. A member may cancel through the app store or the Service settings before the next billing date and may continue to use the Service until the end of the paid period.
3. Cancellation of a subscription is handled by the app store through which the member paid - by Apple for a subscription made with an Apple ID, and by Google for one made through Google Play. The Company explains each store's cancellation steps in the app and does not require a telephone call or any unnecessary step in order to cancel.
4. For a subscription with an initial term of one year or longer, the Company notifies the member between 45 and 15 days before the renewal date of the fact of renewal, the renewal period, the amount charged, the billing frequency and how to cancel.
5. Paragraph 3 applies to all members regardless of residence. Paragraph 4 applies to members to whom the California Automatic Renewal Law or a comparable law requiring such notice applies.

Article 29 (Payment)

1. Payment is made through external payment channels such as the Apple App Store and Google Play.
2. Cancellation and refund through those channels are also governed by the relevant provider's policy. The Company will explain the procedure on request.

Article 30 (Withdrawal and refunds)

1. Purchases of Paid Services are generally non-refundable. Members falling within the table below may withdraw within the period shown.

   Member's residence	Withdrawal period
   Republic of Korea	7 days from purchase
   EEA, United Kingdom, Switzerland	14 days from the start of a subscription
   Elsewhere	The period set by local law, where local law provides one

2. On withdrawal the Company refunds as follows:
   1. Items - unused items are refunded in full. Items already used are not refunded.
   2. Subscriptions - the amount corresponding to the unused period is refunded; the amount for the period already used may be deducted.
3. After that period the Company still refunds where: the member could not use the Service due to the Company's fault; items were wrongly deducted through a technical error; the Service is discontinued under Article 31 (unused portion); or a measure is reversed under Article 26.
4. Where a member is permanently suspended under Article 24(1)(f), unused Paid Services are still refunded, less any transaction fee.
5. Where the law of a member's residence provides a longer period than the table in paragraph 1, that law applies.

Article 31 (Changes to and discontinuation of the Service)

1. The Company may change all or part of the Service for operational or technical reasons and gives notice in advance.
2. Where the Company discontinues the Service or a core feature, it gives 30 days' prior notice and refunds unused Paid Services.
3. The Company may change or discontinue individual free features after giving notice.

Chapter 7. Liability

Article 32 (The Company's obligations)

1. The Company complies with applicable law and these Terms and works to provide the Service reliably.
2. The Company processes and protects personal data in accordance with the Moji Privacy Policy.
3. Where a member raises a justified complaint, the Company handles it and informs the member of the outcome.

Article 33 (Limitation of liability)

1. The Company is not liable where it cannot provide the Service due to events beyond its control, such as natural disaster, war, national emergency or an outage at a telecommunications carrier.
2. The Company does not warrant the identity, intentions, truthfulness, qualifications or conduct of other members and is not liable for loss arising from meetings or transactions between members. This does not apply where the Company knew or should have known of a breach and failed to take necessary action.
3. A verification badge means only that the Company checked submitted material at a particular time. It does not warrant a member's character or future conduct.
4. The Company's total liability to a member does not exceed the greater of the amount the member paid the Company in the 12 months before the loss arose, and KRW 100,000.
5. Paragraph 4 does not apply to:
   1. loss caused by the Company's intent or gross negligence;
   2. death or personal injury caused by the Company's fault;
   3. loss arising from the Company's breach of the Personal Information Protection Act or the Network Act; or
   4. any other case where applicable law does not permit a limitation of liability.
6. The Company is not liable for loss in connection with services provided free of charge, save where caused by its intent or gross negligence.

Article 34 (Member indemnity)

A member who causes loss to the Company or a third party by breaching these Terms or by unlawful conduct must compensate that loss. The Company bears responsibility for any part attributable to its own fault.

Chapter 8. Miscellaneous

Article 35 (Governing law and jurisdiction)

1. These Terms and the service agreement are governed by the law of the Republic of Korea.
2. The Seoul Central District Court is the court of first instance for disputes between the Company and a member.
3. Notwithstanding paragraphs 1 and 2, where the law of a member's country of habitual residence guarantees a consumer the right to bring proceedings in their local courts or the application of local law, that right is not restricted. Members resident in the European Union, the European Economic Area, the United Kingdom or Switzerland may bring proceedings in their country of residence.

Article 36 (Dispute resolution)

1. The Company and members will negotiate in good faith for 30 days from the date one party notifies the other of a dispute. This is not a precondition to bringing proceedings or applying for dispute mediation, and a member may bring proceedings at any time during that period.
2. Members may apply to the Personal Information Dispute Mediation Committee (www.kopico.go.kr · 1833-6972), the Korea Consumer Agency (www.ccn.go.kr · 1372) or the Content Dispute Resolution Committee (www.kcdrc.kr).
3. Paragraph 2 does not restrict a member's right to bring court proceedings.

Article 37 (Region-specific provisions)

1. European Union, European Economic Area, United Kingdom and Switzerland

a. The statement of reasons under Article 24 and the appeal under Article 26 operate as procedures under the Digital Services Act.

b. Members may refer a measure to an out-of-court dispute settlement body. Available bodies are listed in the Service.

c. AI training under Article 20 is carried out on the basis of legitimate interests (Article 6(1)(f) GDPR); a member may object at any time under Article 21 GDPR.

2. United States

a. Privacy rights and how to opt out of personalised advertising are set out in the United States section of the Moji Privacy Policy.

b. For members resident in Illinois, Texas and Washington, the corresponding provisions of that Privacy Policy take precedence in relation to face data.

3. Republic of Korea

Withdrawal under Article 30 follows the Act on Consumer Protection in Electronic Commerce.

Article 38 (Notices)

1. The Company gives notice by in-app message, in-Service announcement, email or push notification.
2. Notice to all members may be given by posting in the Service for at least 7 days. Matters of material effect on an individual member - an unfavourable amendment, discontinuation of the Service, or an enforcement measure - are notified individually.

Supplementary Provisions

1. These Terms take effect on 3 September 2026.
2. The Terms dated November 19, 2025 cease to have effect on that date.
3. Conduct occurring before the effective date is governed by the previous Terms, unless these Terms are more favourable to the member.
4. These Terms are provided in Korean and English. In the event of a discrepancy the Korean version prevails, save where a mandatory provision of the member's country of habitual residence provides otherwise.

Business information

• Company: w3company co.,ltd.
• Representative: WungSeok Choi
• Address: Room 404, Annex, 21 Baekbeom-ro 31-gil, Mapo-gu, Seoul 04147, Republic of Korea
• Business registration number: 325-87-02892
• E-commerce registration: 2024-Seoul Mapo-2171
• Data protection officer: WungSeok Choi
• Email: [email protected]